Active.com Purchases

Answers to our most frequesntly asked questions regarding Active.com and Race Registration Merchandise purchases are just one click away.
In-Training Shirts & Tanks
How Do I Track My Active.com / Race Registration Merchandise Purchase

Once your order is submitted via Active.com and your recent race registration, a confirmation email will be provided with your order details. Once your order has been fulfilled and shipped, you will receive an email confirmation with your tracking information within 24 hours.  If you have not received your purchase, please contact Customer Service with the following information: Race Name and Year Registration ID Order Number First and Last name used to complete registration Email address used to complete registration Your request will be answered within 3-5 business days. An answer...

Event Backpacks

The event backpack is offered through race registration only at this current time. Please visit Active.com under the "My Events" tab to review your recent race recent registration. Once selecting your race registration you will be able to edit your information as well as make any additional purchases. Price includes $8.95 for US shipping and handling. Your backpack will ship by regular mail only to the above address provided (US Only). Event backpacks offered through race registration will have a limited inventory & only be offered while supplies last. Please note that all event backpack...

How Do I Redeem My Pre-Paid Medal Engraving?

One you have completed your race and have received your finisher medal in the Finish Line Secure Zone, please make your way to the Official Merchandise Tent in the Finish Festival You must provide your own medal. We do not supply them for you. Additional medals are not available for purchase.  Look for PRE-PAID DROP OFF signage. Our staff will look you up on our listing.  You will need to provide the NAME & FINISH TIME you would like engraved on the rear of your medal If you do not know your finish time, a staff member may look it up for you.  This service may take 5-30 minutes depending...

Cycle Jerseys

The event Cycle Jersey is offered through race registration only at this current time. Please visit Active.com under the "My Events" tab to review your recent race recent registration. Once selecting your race registration you will be able to edit your information as well as make any additional purchases. Price includes $4.95 for US shipping and handling. Your cycle jersey will ship by regular mail only to the above address provided (US Only). Event Cycle Jerseys offered through race registration will have a limited inventory & only be offered while supplies last. Please note that all event...

FinisherPix Purchases

Please contact support@finisherpix.com and they will be able to assist.

Race Registration Edits, Payments, and Finisher Tee's

The race page dedicated to this event on IRONMAN.com will have their own contact information for inquiries regarding the race. For more information regarding the event's Finisher Tee's please contact the Athlete Service team dedicated to the event.