IRONMAN Official Merchandise

Knowledge Base

Orders
How Can I Check The Status Of My Order?
Please use the Track Order tool for the most up to date information and status of your order:
Can I Check Out As A Guest Instead Of Registering For An Account?
Yes, this is currently an option, however we would encourage you to create an account so that you can:
Can I Add, Remove, or Modify The Items In My Order?
We cannot edit the items in an order once the order has been placed. This allows us to keep processing time to an absolute minimum & get your order to you as quick as we can!
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Returns (RMA)
What Is The Return Policy For Sale Offers / Promotional Offers?
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.
How Do I Send In My Return To You?
The return process can be started on IRONMANstore.com using the links below. If you are creating a new return request, please use the "Request New Return" located on the "My Returns" page. If you have an account, use the Account link to login to your account. After logging in, click the RETURNS Tab to start your return. If you do not have an account, use the Guest link. Items that do not meet the requirements stated below will not receive an RMA number and are ineligible to return/exchange.
What Orders Are Qualified To Be Returned/Exchanged?
Your item may only be returned/exchanged under the following conditions: 1. The item(s) must have been purchased on www.ironmanstore.com. 2. The item(s) must be in their Original condition with Tags attached. 3. The item(s) need to be returned within 30 days of receipt of the item.
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U.S. Shipping
What Qualifies For Free Shipping?
Free shipping for U.S. Orders, Over $100 applies to U.S. shipped orders with Subtotal of $100 USD or more.
When Will My Order Ship?
All standard orders have a 1 to 2 *Business day processing time *before they are shipped out, regardless of the shipping option chosen.
What If My Order Is Returned Due To Incorrect Shipping Information?
Orders that are returned to our warehouse due to incorrect shipping information cannot be re-delivered.
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International Orders
Who Is Globalshopex?
Globalshopex is a global ecommerce solution that provides a more cohesive experience for our international customers. Our international customers can enjoy being able to view & purchase the cost of their order in their own native currency. Globalshopex will also allow us to not only provide competitive shipping costs to our international customers, but also include the duties & taxes in their shipping charges.
How Do I Track My Globalshopex Order?
Orders placed that ship via Globalshopex will come with a separate order confirmation via Globalshopex. This order confirmation will includes all charges as well as any tracking information including the carrier of the package.
What Countries Do You Ship To?
International Orders are provided by GlobalShopex. Currently, we offer shipping to over 200 countries and territories:
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Checkout & Payments
How Do I Use the Buy It Now Option?
The "Buy It Now" option is only available to be used for store account holder purchases. If you are not logged in or completing checkout as guest, you will not be able to use the "Buy It Now" option located on the product page.
Is My Account Information Private & Secure?
When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.
How Do I Know My Transaction Is Secure?
Transactions are powered By Braintree
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Pricing & Promotions
How does the Gatorade Free Sample offer work?
Free Endurance sample pack included in IRONMANstore.com merchandise orders for a limited time and while supplies last, starting April 30, 2019 and ending May 31, 2019.
Sale vs. Clearance
Sale items are items that have a limited time offering that can expire at any moment. Prior purchases are excluded from sale/promotional offers. Often times, Sale items will have a limited inventory & only be offered while supplies last.
How Do Promotion Codes Work?
One promotion code per order may only be used. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.
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General
Gift Cards
Currently the gift cards that are available on IRONMANSTORE.com are only valid for items sold on IRONMANSTORE.com.
Typographical Errors
In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the charge.
Brands With A Limited Warranty
Some of our branded items come with a limited manufacturer's warranty. Any of these products can be serviced or replaced directly by the manufacturer. Our popular brands that contain limited warranties are listed below. If you have questions about which products have a warranty, feel free to contact our Customer Service department for more information about these products.
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Contact
What Is The Customer Service Contact Information?
For additional questions and support, our Customer Service department is available to assist using the contact information provided below:
Custom IRONMAN Shirt Purchases - Spreadshirt.com
If you made a purchase for a customized IRONMAN Shirt through SpreadShirt.com and need additional assistance, please contact Spreadshirt's Service department:
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Account
Creating An Account
We encourage you to create an account so that you can track your order and create returns easily.
Password Reset
Please use the provided linked below to reset your password:
Store Credit
Your store credit balance can be accessed once logged into your account.
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Active.com Purchases
How Do I Track My Active.com / Race Registration Merchandise Purchase
Once your order is submitted via Active.com and your recent race registration, a confirmation email will be provided with your order details.
Event Backpacks
The event backpack is offered through race registration only at this current time.
In-Training Shirts & Tanks
The "In-Training" Shirt is offered through race registration only.
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