FREE Shipping, orders over $100 details

Customer Service

Please feel free to contact our Customer Service department via email at orders@ironmanstore.com

We may also be reached via phone Monday thru Friday 10:00 am - 4:30 pm Eastern Standard Time at 813.868.5940

IRONMAN STORE POLICIES

Select The Related Tab Below

General FAQ's

How Can I Check The Status Of My Order?

From the homepage you will need to login to the account you created. Once logged in you will see your order status listed. You cannot check the status of an Order if you do not have an account or if the Order was not placed while logged into an account.

Can I Check Out As A Guest Instead Of Registering For An Account?

Yes, this is currently an option, however we would encourage you to create an account so that you can:

  • See your order history of all transactions ever made with us
  • Check on the status of your order
  • Sign up for our promotional emails to be notified of sales and new product arrivals
  • Change your password
  • Add additional shipping addresses so you can ship easily to family and friends

How Do I Maintain The Warranty On My IRONMAN Product?

Some of the products within the IRONMAN brand have a limited warranty included in their purchase. These products may include Timex, Dooney & Bourke, Foster Grant (Sunglasses), Ogio, & others. If you have encountered a problem with any these products or would like to inquire about a warranty on your item please see the Customer Service tab above for more information.

How Do I Get My IRONMAN Ring Resized?

If you need to get your IRONMAN ring resized, you can contact our customer service department using the information below to get more details regarding returning the ring to be resized. There is no cost to have rings resized.

Shipping Cost To & From Our Resizing Provider Will Be At The Cost Of The Customer.
Please insure both shipments are insured!

What Is The Customer Service Contact Information?

  • US Orders: orders@ironmanstore.com
  • International Orders: internationalorders@ironmanstore.com
    • We will to get back to you via Email within 2 Business Days
  • Phone: +1-(813)-868-3770
    • Our Customer Service Line is open Monday - Friday from the hours of 10:00am to 4:30p - Eastern Standard Time (US)
    • Feel free to leave us a voicemail if you do not call during business hours. We will get back to you within 2 Business Days
    • Customer Service will be unavailable Sept. 7th. in observance of Labor Day

Typographical Errors

In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, IRONMAN Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. IRONMAN Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, IRONMAN Store shall immediately issue a credit to your credit card account in the amount of the charge.

Modifying An Order

Can I Add, Remove, or Modify The Items In My Order?

We cannot edit the items in an order once the order has been placed. This allows us to keep processing time to an absolute minimum & get your order to you as quick as we can!

Can I Cancel An Order?

We do have a short period in which we can cancel orders if needed, but it is a very short window. If you do need to cancel an order please get in touch with us as soon as you can. Once an order ships we cannot cancel an order and it will be up to the customer to return the order to us.

HELP! I Used The Wrong Address!

Stay calm. We are here to help. If you accidentally placed an order with the wrong name, zip-code, or address, be sure to contact customer service as soon as you can!

We only have a short time to change an address or cancel an order so if you need to do either of the two, make sure to contact us the first chance you get! There is no guarantee we will be able to accomadate the change.

Shipping US FAQ's

When will my order ship?

2-5 Business Days Processing 2-5 Business Days Shipping

Total Time To Process & Deliver Order

When Will My Order Ship?

  • All standard orders have a 2 to 5 *Business day processing time *before they are shipped out, regardless of the shipping option chosen.
  • Orders are NOT processed or delivered on weekends or holidays. If you order after 2 p.m. (Eastern Standard Time) on any given day, the order will not go into the system until the following Business day.
  • International shipments are subject to a longer processing time. Please allow an additional time to process and ship your order.

Domestic Shipments (US)

  • Once a package has shipped, a tracking number will be emailed to the customer within 24 hours. You can track your shipment at:
  • Shipping is automatically calculated prior to submitting your payment information. To view your shipping charges for a particular item, add that item to your shopping cart and pricing for shipment will calculate. Items ship 2-5 Business days after purchase.
  • Oversized Shipments are subject to higher shipping costs & are not eligable for free shipping. Oversized shipments will be noted on the product page & the proper shipping charges will be shown on checkout.

Free Shipping on Orders $100.00 or more. Applies to United States Postal Service Domestic deliveries only.

Can I Ship To United States Military Addresses (APO/FPO)?

Military addresses are shipped via the United States Postal Service & are not subject to the same international shipping standard. You can ship to military address same as you would ship to a normal US address.

What Qualifies For Free Shipping?

  • Free shipping applies to any order in which the Subtotal of the cart is $100 or more. The subtotal is the total cost of all items in the cart after promo codes have been applied & before tax.
  • Free shipping is only eligible on the orders shipping to one of the 48 contiguous states in the US. Alaska & Hawaii are not eligible for the free shipping promotion & shipping cost will be calculated on checkout.

What If My Order Is Returned Due To Incorrect Shipping Information?

Orders that are returned to our warehouse due to incorrect shipping information can be re-delivered after the delivery information is re-confirmed by the customer in writing. The cost to re-ship the order will be added to the original order.

International Order FAQ's

Please allow additional processing time for international orders.

How Do International Shipments Work?

  • We have different options available for International shipping, which include International Economy and International Priority. International Priority will get the package to the destination country faster, but can not account for time spent in customs.
  • We cannot guarantee delivery dates for any International shipments.
  • Shipping costs paid by customers on packages shipped Internationally(including Canada) only cover the cost to get it to your door. This cost does NOT include any duty taxes or fees associated with importing goods into the destination country. All customers should be familiar with their country's import duty and tax process before purchasing.

Can I Ship To United States Military Addresses (APO/FPO)?

Military addresses are shipped via the United States Postal Service & are not subject to the same international shipping standard. You can ship to military address same as you would ship to a normal US address.

What Is The Return Policy For International Orders?

If you would like to inquire about a Return/Exchange, please contact the Customer Service desk at +1-(813)-868-3770 or email us at internationalorders@ironmanstore.com. Our service desk would be happy to arrange the return for you if you meet the return requirements outlined in the Returns tab above.

How Are Duties & Taxes Charged On International Orders?

Currently Duties & Taxes are not included in any international shipping charges. The duties and taxes (if applicable) will be charged to the receiver at the time of drop off/pickup.

Return FAQ's

Please allow 2-3 weeks to proccess all returns & exchanges. For international customers, please refer to the International Orders tab above. International returns & exchanges can expect a processing time of 4-6 weeks.

What Orders Are Qualified To Be Returned/Exchanged?

Your item may only be returned/exchanged under the following conditions (NO EXCEPTIONS):

  • The item(s) must have been purchased on www.ironmanstore.com.
  • The item(s) must be in their Original condition with Tags attached.
  • The item(s) need to be returned within 30 days of receipt of the item.
  • ROKA swimwear products including wetsuits, must be unused and in its original packaging and condition.
  • You must include a copy of your original order confirmation email or packing slip.
  • You will NOT be reimbursed for shipping charges unless:
    • You have received the wrong item.
    • The item you have received is damaged.
  • If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.

***PLEASE NOTE: All items marked as 'CLEARANCE' that contain a RED slash through the original price are deemed FINAL SALE and may not be returned, refunded or exchanged.

If you have any questions about whether or not we'll accept the return or exchange, please email orders@ironmanstore.com to confirm. We may require photos of any defect in order to process a return/exchange.

How Do I Send In My Return To You?

All returns must receive an approved RMA number from our customer service department. You can contact customer service at 1-813-868-3770 or orders@ironmanstore.com. Items that do not meet the requirements stated above will not receive an RMA number and are ineligible to return/exchange. Once an RMA is provide, we will provided you with the details necessary to return the item to us.

Please download the Return form here and fill it out completely. This is required in order to ensure your return/exchange is processed successfully.

Please include the original receipt or packing list with your return to help us process the return as quick as we can.

What If I Purchased My Item At An IRONMAN Event?

For items purchased on site at an event, please check the following guidelines regarding return/exchanges:

  • All sale/discounted items bought at an event are not refundable or exchangeable.
  • Full priced items can be returned ONLY if there is a manufacturers defect and it must be returned within 30 days of purchase.
  • Please email orders@ironmanstore.com with a copy of your receipt and details of the defect. If we have the item in stock we can exchange it or offer a refund. This is all subject to the approval of Ironman.
  • Merchandise purchased at an event can only be exchanged for a different size of the *SAME item purchased, not a *different item.
  • If you would like to make an exchange, please email orders@ironmanstore.com to check for the availability of the size needed before sending in the item.
  • For returns of merchandise purchased at the Race Tent, a Store Credit on Ironmanstore.com will be issued.

What If My Order Is Returned Due To Incorrect Shipping Information?

Orders that are returned to our warehouse due to incorrect shipping information can be re-delivered after the delivery information is re-confirmed by the customer in writing. The cost to re-ship the order will be added to the original order.

Checkout FAQ's

What Are My Payment Options?

Ironman currently accepts credit cards from American Express, Discover, Visa, & MasterCard. We also offer PayPal as an accepted form of payment.

Do I Have To Pay Sales Tax?

All orders being shipped to a state where Ironman has an event will be charged state sales tax. The sales tax depends on the specific laws of the state to which the package is shipped.

I Am Having Trouble Ordering/I Am Getting A "Payment Bridge Error"?

For security reasons, our system must validate the Billing address you enter matches the address that is on file for the credit card or debit card account. Please double check the street address and zip code for the BILLING ADDRESS to make sure it is correct and the *same as the credit card account address. You may enter a different *Shipping address, but the *Billing address must match the address where your credit card statements are sent.

How Do I Know My Transaction Is Secure?

Ironmanstore.com transactions are powered by Verisign which ensures your transactions are protected.

Is My Account Information Private & Secure?

Ironmanstore.com on Ironman.com offers merchandise for purchase. When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.

We will use the Payment Information that you provide to bill you for your purchase and to fulfill your purchase. We may also use the Payment Information to allow us to ship or deliver tickets and/or receipts to you, respond to customer service requests, and to help prevent credit card fraud. By providing your Payment Information, you are authorizing us to give that information to third parties as necessary to confirm and fulfill your order (for example, to process your credit card or payment account number and to send you products you have ordered).

Discount FAQ's

Sale vs. Clearance

Sale items are items that have a limited time offering that can expire at any moment. Prior purchases are excluded from sale/promotional offers. Often times, Sale items will have a limited inventory & only be offered while supplies last.

Clearance items are items that are FINAL SALE & sold AS IS. These items are not eligible to be returned for a refund. Clearance items are subject to limited stock availability & are only offered while supplies last. Clearance items will be marked with a Red Slash through the original price and the clearance price will be shown beside it.

Both Clearance & Sale items are excluded from all promotional & coupon codes

How Do Promotion Codes Work?

One promotion code per order may only be used. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.

Both Clearance & Sale items are excluded from all promotional & coupon codes

Are There Any Products That Are Excluded From Promotions?

The following products are excluded from promotional offers: Fine Jewelry $100 & up, Xterra Boards, Adirondack Chairs, Gift Cards, VIP Packages, Timex & Dooney & Bourke products. Additional products may be excluded within specific promotional offers.

Both Clearance & Sale items are excluded from all promotional & coupon codes

How Do Free Gifts / Gift With Purchase Offers Work?

Free gifts are sometimes offered with purchases. To get the free gift, click on the offer and follow the instructions. Unless otherwise noted, you'll need to add the free item to your cart. It will not be added automatically.

What Is The Return Policy For Sale Offers / Promotional Offers?

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.

Contact

What Is The Customer Service Contact Information?

  • US Orders: orders@ironmanstore.com
  • International Orders: internationalorders@ironmanstore.com
    • We will to get back to you via Email within 2 Business Days
  • Phone: +1-(813)-868-3770
    • Our Customer Service Line is open Monday - Friday from the hours of 10:00am to 4:30p - Eastern Standard Time (US)
    • Feel free to leave us a voicemail if you do not call during business hours. We will get back to you within 2 Business Days
    • Customer Service will be unavailable Sept. 7th. in observance of Labor Day

Brands With A Limited Warranty

Some of IRONMAN branded items come with a limited manufacturer's warranty. Any of these products can be serviced or replaced directly by the manufacturer. Our popular brands that contain limited warranties are listed below. If you have questions about which products have a warranty, feel free to contact our Customer Service department for more information about these products.

Foster Grant

Products: Sunglasses
Customer Service:

Dooney & Bourke

Products: Purses & Handbags
Customer Service:

Timex

Products: Watches & Wearables
Customer Service:

Roka Swimwear

Products: Wetsuits & Swimskins
Customer Service:

Ogio

Products: Gym Bags & Travel Bags
Customer Service:

Paradigm Health & Wellness

Products: Exercise Equipment
Customer Service:

How Do I Get My IRONMAN Ring Resized?

If you need to get your IRONMAN ring resized, you can contact our customer service department using the information above to get more details regarding returning the ring to be resized. There is no cost to have rings resized.

Shipping Cost To & From Our Resizing Provider Will Be At The Cost Of The Customer.
Please insure both shipments are insured!

Typographical Errors

In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, IRONMAN Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. IRONMAN Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, IRONMAN Store shall immediately issue a credit to your credit card account in the amount of the charge.

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